SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vibesngifts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vibesngifts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Disappointed. Synthetics, promised linen. On the photo of the paint is brighter, in reality, the drawing is more blurry
deserves 5 stars!
A pretty pillowcase, delivery unexpectedly fast!
Sooooo amazing!! I love it so much and would recommend! c: shipping was super fast btw** incredibly impressed and for sure buying from this store again!!
Well oooochen fast delivery! I'm pleasantly surprised! The goods are in excellent condition. Packed well. Seller recommend!
The parcel was taken to Sberbank (yes, Karl, in Sberbank!) Because Sberbank logistics!))
The fabric is smooth, thin synthetics, not the same as in the description. The reverse side is white. In the description in the photo, the fabric is like a horn.
The cover is beautiful, sewn neatly. The quality is good, most importantly-not thin, the parcel came very quickly, each bulk was wrapped in an individual package. Thank you!
I decided to compare with similar offers and soon found out it's the best possible alternative
Delivery to pts 2 weeks in Postamat 5KA. The quality is thin smooth synthetics, strongly electrified, all wool and dust instantly sticks, I will try to use antistatic. Someone writes that he expected a cloth rogozhka, this is also not an ideal option, I had previous pillowcases, everyone rolled down very quickly. These I ordered from behind the picture, I like it, the rest is not bad
Envió rápido, me gusta mucho
The print is good, but the sizes were slightly larger.
Poor quality, pixel printing spoils all the impression. Not recommend. The color also does not match the picture: in reality, more gray and cold. The fox is not red. The material does not match the declared (linen/flannel) is normal polyester, without any imitation of flax
Тонкая ткань, шелковистая, печать чёткая, смотрится скромно на свои деньги
The case is fine, print quality not very high. I expected better.
The drawing is not very clear
OK. Thank you
Quality medium, thin fabric
Expected or rogozhu, it turned out to be synthetics, the color is blurry, reality did not match the expectation ((
Received Christmas Pillowcase as described. Very good quality
The store is the most awesome place where can I buy Christmas Pillowcase and have no doubts over its quality or condition
Blurred Image and fine material, it is not of quality.
nothing is missing. quality optimal. arrived within terms.
Not bad, but the fabric is not the same as in the photo, shiny and cheap
Corresponds to the review, delivered in 2 weeks. No complaints, pretty